Website Terms of Use

By using a Site, you agree to these terms. If you do not agree, do not use the Site. We may update these terms from time to time; the version published on the relevant Site applies from its stated date.

2. Customer services and contracts

Information on a Site is an invitation to request or place an order; it is not an offer by us to supply a service. A service contract is formed only in accordance with our Main Terms and Conditions, the applicable Service Schedule and the Customer Order or order confirmation.

If there is any inconsistency, the Main Terms and Conditions, Customer Order and applicable Service Schedule take priority over these Website Terms of Use. Customer portals may have additional account, security and acceptable-use requirements.

3. Permitted use

You may use the Sites for lawful, personal or internal business purposes. You must not:

• circumvent security, probe, scan or test a Site without our written permission;
• introduce malware, interfere with the Site or place an unreasonable load on it;
• use automated means to collect data except where we expressly allow it;
• misrepresent your identity, submit false information or use another person’s account; or
• use the Sites in a way that breaches law or another person’s rights.

4. Accounts and credentials

You are responsible for keeping account credentials, recovery details and access devices secure. Tell us promptly at [security contact email] if you suspect unauthorised access. We may suspend or restrict access where reasonably necessary to protect the Sites, our customers or third parties.

5. Content, links and intellectual property

The Sites and their content, branding, software, text and graphics are owned by or licensed to Tervani and protected by intellectual-property laws. We grant you a limited, revocable right to view them for the permitted use above. You must not copy, adapt, distribute or exploit them except where law allows or we agree in writing.

Links to third-party websites are provided for convenience only. We do not control or endorse those sites and are not responsible for their content, availability, products or privacy practices.

6. Availability and information

We aim to keep the Sites available and information accurate, but they may be changed, unavailable or contain errors. To the extent permitted by law, the Sites are provided without warranties as to uninterrupted availability, accuracy, completeness, security or fitness for a particular purpose. Planned and emergency maintenance may occur.

7. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not liable for loss arising from use of, or inability to use, a Site, except where a separate customer contract says otherwise.

8. Privacy, cookies and law

Our Privacy Notice explains how we handle personal data. Our Cookie Notice explains cookies and similar technologies. Current versions are available at https://tervani.uk/privacy-policy and [Cookie Notice URL].

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer-law rights.